Attune's CRM module automates Customer Service giving the Support Personnel fast access to customer details, and by providing an easy to use portal for the customer, that can be branded with your logo, so most services can be provided electronically, cutting down on expensive people time, and providing fast resolution for customer satisfaction.

   


Support personnel can view what the user sees, to coordinate service. Access to a knowledge base on using the portal helps your staff educate the customer. Customer Satisfaction Surveys can be utilized from the portal.

Customer Accounts- Support personnel can access a Customer's Account History and take payments, and make notes. Collection tools support account management.


Service- Customer Service manages on-line Support Tickets, which documents issues, and provides exchange of notes between support personnel and customers. Manage Call Logs, document customer interaction, set up reminders for follow-up.


Support- CRM comes with a full featured Customer Portal with secure access, into the customer's account and detailed information. Your customers can access important information on-line, in a self-service mode, like order tracking and shipments, viewing and printing statements and account summaries. Customers requesting support tickets, can view responses to the tickets, for on-line resolution and documentation of the support.



If you have additional questions regarding the CRM module please contact us.
E-mail: sales@attuneinc.com